1. Data controller
The controller responsible for the processing of personal data collected through this website and its contact channels is Industrias Relente, S.L..
2. Data we may process
The Industrias Relente website is mainly informational. Personal data is processed when a person voluntarily contacts the company or uses the enabled channels to request information.
Requests by email, telephone, WhatsApp or form
- First name and surname, if provided.
- Company or organisation, where applicable.
- Email address and contact telephone number.
- Technical information included in the enquiry: dimensions, drawings, references, photographs, manufacturing, repair or quotation needs.
Technical browsing data
When visiting the website, technical data necessary for the operation of the site may be generated, such as IP address, browser, device, access date and time, pages visited or server security logs.
3. Purposes of processing
- To respond to enquiries received by email, telephone, WhatsApp or available forms.
- To prepare technical information, quotations, proposals or commercial follow-up requested by the interested person.
- To manage communications related to products, manufacturing, repair, maintenance or services of Industrias Relente.
- To maintain the security, availability and proper operation of the website.
- To comply with legal, administrative, tax or accounting obligations where applicable.
4. Legal basis
- Consent: when the user voluntarily provides their data to contact us or request information.
- Application of pre-contractual measures or contractual performance: when the enquiry leads to a request for quotation, order, repair or professional relationship.
- Legitimate interest: to maintain communications related to previous requests, protect site security and improve the service provided.
- Legal obligation: when information must be retained for tax, accounting, administrative or legal requirements.
5. Data retention
Data will be kept for the time necessary to handle the enquiry, manage the professional relationship or comply with the corresponding legal obligations.
- General enquiries: for the time necessary to reply and carry out reasonable follow-up of the request.
- Quotations, work or commercial relationships: during the relationship and the legally required periods.
- Technical security logs: for the period necessary to guarantee the operation and security of the website.
6. Recipients and processors
Industrias Relente does not sell or rent personal data. Data may only be communicated when there is a legal obligation, when it is necessary to provide the requested service or when technology providers require essential access for web hosting, maintenance, email, security or communications.
When the user uses external services such as WhatsApp, email or third-party links, the processing carried out by those providers will be governed by their own terms and privacy policies.
7. User rights
Any person may exercise the rights recognised by the General Data Protection Regulation and Spanish Organic Law 3/2018:
- Access to their personal data.
- Rectification of inaccurate or incomplete data.
- Erasure when the data is no longer necessary.
- Objection to processing in certain cases.
- Restriction of processing.
- Data portability, where applicable.
- Withdrawal of consent, without affecting previous lawful processing.
To exercise these rights, you may write to inforelente@gmail.com, indicating the right you wish to exercise and providing the information necessary to identify the request.
A complaint may also be filed with the Spanish Data Protection Agency: www.aepd.es.
8. Security
Industrias Relente applies reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration or misuse, taking into account the nature of the data processed and the associated risks.
9. Cookies and similar technologies
This website may use technical cookies necessary for its operation. If non-essential analytical, advertising or third-party cookies are incorporated in the future, users will be properly informed and consent will be requested where required.
10. Updates to this policy
Industrias Relente may update this policy to adapt it to legal, technical or operational changes. The current version will always be the one published on this page.